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Title Human-computer etiquette : cultural expectations and the design implications they place on computers and technology / edited by Caroline C. Hayes, Christopher A. Miller
Published Boca Raton, FL : Auerbach Publications, ©2011

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Description 1 online resource (xvii, 388 pages) : illustrations
Series Supply chain integration series
Supply chain integration series.
Contents Human-computer etiquette : should computer be polite? / Caroline C. Hayes and Christopher A. Miller -- Part 1. Etiquette and multicultural collisions ; As human-computer interactions go global / Helen Altman Klein, Katherine Lippa, and Mei-Hua Lin -- Etiquette to bridge cultural faultlines : cultural faultlines in multinational teams potential for unintended rudeness / Kip Smith, Rego Granlund, and Ida Lindgren -- Part 2. Introducing etiquette and culture into software ; Computational models of etiquette and culture / Peggy Wu, Christopher A. Miller, Harry Funk, and Vanessa Vikili -- The role of politeness in interactive educational software for language tutoring / W. Lewis Johnson and Ning Wang -- Designing for other cultures : Learning tools design in the Nasa Amerindian context / Santiago Ruano Rincón, Gilles Coppin, Annabelle Boutet, Franck Poirier, and Tulio Rojas Curieux -- Part 3. Etiquette and development of trust ; Network operations : developing trust in human and computer agents / Mark T. Dzindolet, Hall P. Beck, and Linda G. Pierce -- Etiquette in distributed game-based training : communication, trust, cohesion / James P. Bliss, Jason P. Kring, and Donald R. Lampton -- Part 4. Anthropomorphism : computer agents that look or act like people ; Etiquette in motivational agents : engaging users and developing relationships / Timothy Bickmore -- Anthropomorphism and social robots : setting etiquette expectations / Tao Zhang, Biwen Zhu, and David B. Kaber -- Part 5. Understanding humans : physiological and neurological indicators ; The social brain : behavioral, computational, and neuroergonomic perspectives / Ewart De Visser and Raja Parasuraman -- Etiquette considerations for adaptive systems that interrupt : cost and benefits / Michael C. Dorneich, Santosh Mathan, Stephen Whitlow, Patricia May Ververs, and Caroline C. Hayes -- Part 6. The future : polite and rude computers as agents of social change ; Etiquette-based sociotechnical design / Brian Whitworth and Tong Liu -- Politechnology : manners maketh machine / P.A. Hancock -- Epilogue / Caroline C. Hayes and Christopher A. Miller
Summary Written by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer interfaces. Providing a complete introduction to the design of social responses to computers, the text emphasizes the value of social norms in the development of usable and enjoyable technology. It also describes the role of socially correct behavior in technology adoption and how to design human-computer interfaces for a competitive global market
Bibliography Includes bibliographical references at chapter ends, and index
Notes Print version record
Subject Computers -- Social aspects
Human-computer interaction.
User interfaces (Computer systems)
Etiquette.
COMPUTERS -- Social Aspects -- Human-Computer Interaction.
Computers -- Social aspects
Etiquette
Human-computer interaction
User interfaces (Computer systems)
Form Electronic book
Author Hayes, Caroline, editor
Miller, Christopher Allan, editor
LC no. 2010044376
ISBN 9781420069464
1420069462