| Description |
1 online resource : illustrations |
| Contents |
A powerful strategy for sustained success -- Key concepts of the six sigma system -- Applying six sigma to service and manufacturing -- The six sigma roadmap -- Is six sigma right for us now? -- How and where should we start our efforts? -- Leadership actions to launch and guide the efforts? -- Leadership actions to launch and guide the effort -- Preparing black belts and other key roles -- Training your organization for six sigma -- The key to successful improvement: selecting the right six sigma projects -- Identifying core processes and key customers (roadmap step 1) -- Defining customer requirements (roadmap step 2) -- Measuring current performance (roadmap step 3) -- Six sigma process improvement (roadmap step 4A) -- Six sigma process design/redesign (roadmap step 4B) -- Expanding and integrating the six sigma system (roadmap step 5) -- Advanced six sigma tools: an overview -- Conclusion: Twelve keys to success |
| Summary |
Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Copyright © McGraw-Hill 2012 2012 |
|
Print version record |
| Subject |
Six sigma (Quality control standard)
|
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Quality control -- Statistical methods
|
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Continuous improvement process.
|
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Production management.
|
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Continuous improvement process
|
|
Production management
|
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Quality control -- Statistical methods
|
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Six sigma (Quality control standard)
|
| Form |
Electronic book
|
| Author |
Neuman, Robert P.
|
|
Cavanagh, Roland R.
|
| ISBN |
9780071823012 |
|
0071823018 |
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