1. Understanding Systems Analysis -- 2. The Historical Development of Systems Analysis -- 3. Addressing the Human Element -- 4. Identifying and Defining Problems -- 5. Collecting Data -- 6. Analyzing and Arraying Data in Flowcharts -- 7. Designing Data Flow Diagrams -- 8. Using Other Array Methods -- 9. Designing the System -- 10. Presenting the System -- 11. Selecting the System -- 12. Managing a Project -- 13. Proving the System -- 14. Implementing the System