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Author
Sasser, W. Earl.
Title
Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff
Published
Boston : Allyn and Bacon, [1978]
©1978
Copies
Location
Call no.
Vol.
Availability
WATERFT BUSINESS
338.4068 Sas/Mos
AVAILABLE
Description
xv, 734 pages : illustrations ; 24 cm
Analysis
United States Service industries Management
Notes
Based on case studies developed at the Harvard Business School
Bibliography
Includes bibliographies and index
Subject
Service industries -- United States -- Management -- Case studies.
Author
Olsen, Richard Paul.
Wyckoff, D. Daryl.
Harvard University. Graduate School of Business Administration.
LC no.
78007137
ISBN
0205061044
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