Most relevant titles

2003

How to Measure Customer Satisfaction

Hill, Nigel
2nd ed


 

2002

Consumer satisfaction report 00-01

Australian Communications Authority.

Melbourne : Australian Communications Authority, [2002]

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2002

Employer satisfaction with employees with a disability

Smith, Kaye M. (Kaye Marie), 1953-

[Place of publication not identified] : [publisher not identified], 2002

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2002

Patient satisfaction : defining, measuring, and improving the experience of care

Press, Irwin.

Chicago, Ill. : Health Administration Press, [2002]

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2002

Visitor satisfaction survey on the Gold Coast

Sparks, Beverley

Altona, Vic. : Common Ground Publishing in association with CRC for Sustainable Tourism, 2002

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2002

Patient satisfaction : defining, measuring, and improving the experience of care

Press, Irwin



 

2001

Worker Satisfaction and Economic Performance

Altman, Morris
2nd ed


 

2001

Worker Satisfaction and Economic Performance

Altman, Morris



 

2001

Improving staff satisfaction through effective communication

 

2001

Start-up goals and later satisfaction of small business proprietors : generational and gender differences

Still, Leonie V. (Leonie Veronica)

Nedlands, W.A. : Centre for Women and Business, Graduate School of Management, University of Western Australia, 2001

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2001

Customer satisfaction measurement : a handbook for users of AS/NZS ISO 9001:2000

Pedic, Fadil.

Sydney : Standards Australia, 2001

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2000

Employer satisfaction with graduate skills : research report

Australia. Department of Education, Training, and Youth Affairs.

Canberra : Department of Employment, Education, Training and Youth Affairs, 2000

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2000

Measuring and improving patient satisfaction

Shelton, Patrick J.

Gaithersburg, Md. : Aspen Publishers, 2000

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2000

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Johnson, Michael D. (Michael David)
First edition
San Francisco : Jossey-Bass, [2000]

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2000

What contributes to job satisfaction among faculty and staff

San Francisco, Calif. : Jossey-Bass Publishers, [2000]

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2000

Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers

 

2000

Customer satisfaction : practical tools for building important relationships

Scott, Dru
3rd ed


 

1999

Consumer satisfaction in medical practice

Sommers, Paul A



 

1999

How to measure customer satisfaction

Hill, Nigel, 1952-

Aldershot ; Brookfield, Vt. : Gower, [1999]

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1999

Consumer satisfaction

Melbourne : Australian Communications Authority, 1999

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1999

Cognitive style and lateral brain dominance in relation to career choice and job satisfaction of computer professionals

Bush, Chandler Mathewson



 

1999

Assessing Satisfaction in Health and Long Term Care : Practical Approaches to Hearing the Voices of Consumers

Applebaum, Robert



 

1998

The determinants of member-union satisfaction in Australian amalgamated unions

Hanley, Glennis Maxine

[Place of publication not identified] : [publisher not identified], 1998

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1998

Risk management and client satisfaction : a study of the effectiveness of using risk management techniques to achieve increased client satisfaction in project delivery

Halpin, Mark G

[Place of publication not identified] : [publisher not identified], 1998

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1998

Leisure and life satisfaction : foundational perspectives

Second edition
Boston, Mass. : WCB/McGraw-Hill, [1998]

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1997

Plaintiffs' satisfaction with dispute resolution processes : trial, arbitration, pre-trial conference and mediation

Delaney, Marie, 1963-

Sydney : Law Foundation of New South Wales on behalf of the Justice Research Centre, 1997

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1997

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

Vavra, Terry G.

Milwaukee, Wis. : ASQ Quality Press, [1997]

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1997

Improving patient satisfaction now : how to earn patient and payer loyalty

Gaithersburg, Md. : Aspen Publishers, 1997

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1997

Job satisfaction : application, assessment, cause, and consequences

Spector, Paul E.

Thousand Oaks, Calif. : Sage Publications, [1997]

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1997

Satisfaction in close relationships

New York : Guilford Press, [1997]

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1996

Job Satisfaction in Social Services

Williamson, David A



 

1996

Searching for satisfaction : rock's search for faith and meaning

Smith, John, 1942 April 7-

Melbourne : Joint Board of Christian Education, [1996]

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1996

Customer satisfaction - cultural hurdles : a handbook on marketing health services to women from non-English speaking backgrounds

Hamilton, Carole.

Melbourne, Vic. : Healthsharing Women's Health, [1996]

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1996

The role of patient satisfaction surveys in a national approach to hospital quality management

Draper, Mary.
rev edition
Canberra : Australian Govt. Pub. Service, 1996

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1996

Increasing patient satisfaction : a guide for nurses

Messner, Roberta L.

New York : Springer Pub. Co., [1996]

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1995

AMA handbook for customer satisfaction

Dutka, Alan F.

Lincolnwood, IL : NTC Business Books, 1995

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1995

World-class customer satisfaction

Barsky, Jonathan D.

Burr Ridge, Ill. : Irwin Professional Pub., [1995]

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1995

The impact of the redesign of the job of general duties patrol on the motivation, job satisfaction and organisational commitment of patrol officers

Wilson, Carlene.

Payneham, S. Aust. : National Police Research Unit, [1995]

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1994

Job satisfaction scales for effective management : manual for managers and social scientists

Ganguli, Harish Chandra, 1924-

New Delhi : Concept Publishing, 1994

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1993

Economic consequences of providing quality and customer satisfaction

Anderson, Eugene W. (Eugene Walter), 1959-

Cambridge, Mass. : Marketing Science Institute, 1993

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1993

Satisfaction with life and satisfaction with community

Howieson, N.

Perth, W.A. : Edith Cowan University, [1993]

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1993

Foundations of constraint satisfaction

Tsang, Edward



 

1993

Measuring Customer Satisfaction : a Guide to Managing Quality Service

 

1992

Measuring customer satisfaction : development and use of questionnaires

Hayes, Bob E., 1963-

Milwaukee, Wis. : ASQC Quality Press, [1992]

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1992

Customer satisfaction, focus on the customer : Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida

Congress on Customer Satisfaction (2nd : 1992 : Lake Buena Vista, Fla.)

Chicago, Ill. : American Marketing Association, [1992]

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1991?

Report on job satisfaction among resident medical officers in ten Melbourne hospitals

Kapusta, Caroline M

[Melbourne] : Victoria College, [1991?]

 

1990

Stress, coping and life satisfaction in the aged

Thomas, Trang

[Abbotsford, Vic.] : [Lincoln Gerontology Centre], [1990]

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1990

Satisfaction et jouissance

Bruno, Pierre.

[France] : Presses Universitaires du Mirail, 1990

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1989

Big Al's guide to all the fun, questions and satisfaction of self-publishing histories, family stories and other books

Meltzer, Al.

Horsham, Vic. : Wimmera Inkwell, 1989

 

1989

The impact of MAS information and perceived environmental uncertainty on managerial performance and job satisfaction

Mia, Lokman

[Clayton, Vic.] : Dept. of Accounting and Finance, Monash University, 1989