| Description |
xxvi, 630 pages : illustrations ; 24 cm |
| Contents |
1. Quality as a Strategy -- 2. What Is TQM? -- 3. The Baldrige Award -- 4. Measures of Quality Product and Quality Process: The Traditional Approach -- 5. Measures of Quality Product and Quality Process: The Emerging Cost-of-Quality Model -- 6. Continuous Improvement: Basic Tools -- 7. Continuous Improvement: Statistical Process Control -- 8. Continuous Improvement: Some Advanced Tools -- 9. Customer Measurement I: Traditional Multi-Attribute Methods -- 10. Customer Measurement II: Quality Function Deployment -- 11. Initiating TQM: Managing Change -- 12. Employee Practices in Total Quality Management Organizations -- 13. TQM and the Product Development Process -- 14. Reengineering and TQM: The Role of Information Technology -- 15. Benchmarking -- 16. Landmarks on the TQM Road |
| Analysis |
Quality control |
|
Quality control |
| Bibliography |
Includes bibliographical references and indexes |
| Subject |
Total quality management.
|
| Author |
Rao, Ashok.
|
| LC no. |
95046097 |
| ISBN |
0471108049 (cloth : acid-free paper) |
|
