1. The importance of being assertive - 2. Women at work - 3. How to be assertive - 4. Feelings - 5. Making and refusing requests - 6. Dealing with conflict - 7. Dealing with crtiicism - 8. Negotiating - 9. Time management - 10. Combating stress - 11. Goal setting and change management - 12. Developing your management skills
Summary
Many people are anxious about assertiveness. It is often confused with aggression or dominance. True assertiveness is not negative, it is positive, creative and empowering. This book teaches the skills needed to become assertive and how they can be applied to common work situations
Notes
Previously published: Abingdon, England : Radcliffe Medical Press, 2003
Includes index
Bibliography
Includes bibliographical references
Notes
Originally published Abingdon, England : Radcliffe Medical Press, 2003
