Machine derived contents note: Getting Started. -- Quality is Everybody's Business. -- Value Analysis. -- Quality Teams: An Improvement on Quality Circles. -- Virtue Is Not Necessarily Its Own Reward. -- Evolution: Change in Corporate Culture. -- Quality Has Value: The Second Year. -- Listening Down--And Out. -- Adopting Theory: Adapting Practice. -- Appendix. -- References. -- Index
Notes
Includes index
Bibliography
Includes bibliographical references (pages 213-216) and index
