Chapter 1 Writing from Scratch 1 -- Chapter 2 Parts of the Business Letter 11 -- Chapter 3 Format of the Business Letter 17 -- Chapter 4 Collection Letters 25 -- Chapter 5 Sales and Promotional Letters 37 -- Chapter 6 Goodwill Letters 65 -- Chapter 7 Community Activities Letters 87 -- Chapter 8 Personal Business Letters 109 -- Chapter 9 Letters of Condolence 125 -- Chapter 10 Letters About Employment Changes 137 -- Chapter 11 Customer Relations Letters 193 -- Chapter 12 Media Letters 215
Summary
A quick-reference guide that not only tells how to write most types of business letters, but offers samples and effective formats that can be copied, modified and customized
