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302
E-book
2015

Good regulation, bad regulation : the anatomy of financial regulation


Moosa, Imad A., author.

Houndmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2015

Rating:

 
303
E-book
2015

Services and innovation


Gallouj, Faïz



Rating:

 
304
E-book
2015

Sustaining competitive advantage via business intelligence, knowledge management, and system dynamics.



First edition
Bingley, UK : Emerald Group Publishing Limited, 2015

Rating:

 
305
E-book
2015

What great service leaders know and do : creating breakthroughs in service firms


Heskett, James L., author
First edition
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]

Rating:

 
308
E-book
2015

Sustaining competitive advantage via business intelligence, knowledge management, and system dynamics



First edition
Bingley, UK : Emerald Group Publishing Limited, 2015

Rating:

 
310
E-book
2015

Devising consumption : cultural economies of insurance, credit and spending


McFall, Elizabeth Rose, author.

Abingdon, Oxon ; New York : Routledge, 2015

Rating:

 
311
E-book
2015

Mastering services pricing : designing pricing that works for you and for your clients


Doolan, Kevin, author.

Harlow, England ; New York : Pearson, 2015

Rating:

 
312
E-book
2015

Service design and delivery : how design thinking can innovate business and add value to society


Kurokawa, Toshiaki, author.
First edition
New York, NY : Business Expert Press, 2015

Rating:

 
314
E-book
2015

Fundamentals of service systems




Cham : Springer, 2015

Rating:

 
315
E-book
2015

Marketing in Perspective


Majaro, Simon.



Rating:

 
316
E-book
2015

Proceedings of the 1994 Academy of Marketing Science (AMS) Annual Conference


Academy of Marketing Science. Annual Conference (1994 : Nashville, Tenn.)

Cham : Springer, [2015]

Rating:

 
317
E-book
2015

The handbook of service innovation




London : Springer, [2015]

Rating:

 
318
E-book
2015

Exploring services science : 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings


International Conferences on Exploring Service Science (6th : 2015 : Porto, Portugal)

Cham : Springer, 2015

Rating:

 
320
E-book
2015

Emerging services sector and inclusiveness : evidence from India




Newcastle upon Tyne : Cambridge Scholars Publishing, [2015]

Rating:

 
321
E-book
2015

Mass customization : opportunities, methods, and challenges for manufacturers


Kull, Hans, author

[New York, NY] : Apress, [2015]

Rating:

 
322
E-book
2014

Achieving service excellence : maximizing enterprise performance through innovation and technology


Chang, C. M. (Ching Ming), 1935- author.
First edition
New York : Business Expert Press, 2014

Rating:

 
 
323
Streaming video
2014

Four Corners: End of the Road




Australia : ABC, 2014

Rating:

 
 
324
Streaming video
2014

Sunday morning. tipping points




New York, NY : Columbia Broadcasting System, 2014

Rating:

 
325
E-journal
2014

Managing service quality




[Bedford] : [IFS Publications], [1990-2014]

Rating:

 
 
326
E-book
2014

Services Marketing eBook


Lovelock, Christopher
6th ed


Rating:

 
327
E-book
2014

Microsoft Dynamics Sure Step 2012


Shankar, Chandru



Rating:

 
328
E-book
2014

Valuing services in trade : a toolkit for competitiveness diagnostics


Sáez, Sebastián

Washington, DC : The World Bank, [2014]

Rating:

 
330
E-book
2014

Managing services : challenges and innovation




Oxford : Oxford University Press, 2014

Rating:

 
332
Book
2014

Service management : operations, strategy, information technology


Fitzsimmons, James A., author
eighth edition
New York : McGraw-Hill, 2014

Rating:

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Location Call no. Vol. Availability
 MELB  658 Fit/Smo 2014  AVAILABLE
 MELB  658 Fit/Smo 2014  AVAILABLE
 MELB  658 Fit/Smo 2014  AVAILABLE
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333
Location Call no. Vol. Availability
 MELB  658.4033 Emi/Msp  AVAILABLE
334
Book
2014

Services marketing : an Asia-Pacific and Australian perspective


Lovelock, Christopher H., author
Sixth edition
Port Melbourne : Pearson Education Australia, Aug. 2014

Rating:

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Location Call no. Vol. Availability
 MELB  658.800994 Lov/Sma 2015  AVAILABLE
 MELB  658.800994 Lov/Sma 2015  AVAILABLE
 MELB  658.800994 Lov/Sma 2015  AVAILABLE
View additional copies of this item
335
E-book
2014

Effective client management in professional services : how to build successful client relationships


Berkovi, Jack, author

Farnham, Surrey, England : Gower Publishing Limited, [2014]

Rating:

 
336
E-book
2014

Services liberalization in the EU and the WTO : concepts, standards and regulatory approaches


Klamert, Marcus, author

Cambridge, United Kingdom ; New York : Cambridge University Press, 2014

Rating:

 
337
E-book
2014

Valor de los medios de producción socializados en la Ciudad de México



Primera edición
México, D.F. El Colegio de México, 2014

Rating:

 
339
E-book
2014

Statistical process control for managers


Sower, Victor E., author
First edition
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014

Rating:

 
340
E-book
2014

Effective strategies for change


Garets, Claire McCarthy, author

Chicago, IL : HIMSS, [2014]

Rating:

 
341
E-book
2014

Managing professional service delivery : 9 rules for success


Mundt, Barry M., author.

Boca Raton : CRC Press, [2014]

Rating:

 
344
E-book
2014

Service Marketing In Ghana


Kuada, John



Rating:

 
345
E-book
2014

The Japan Handbook


Heenan, Patrick



Rating:

 
346
E-book
2014

Vanishing boundaries : how integrating manufacturing and services creates customer value


Crandall, Richard E., 1930- author.
Second edition
Boca Raton : CRC Press, 2014

Rating:

 
348
E-book
2014

Service science : the foundations of service engineering and management


Qiu, Robin G

Hoboken, New Jersey : Wiley, 2014

Rating:

 
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