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2013

Customers at work : new perspectives on interactive service work

 

2013

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2013

Lean organization : from the tools of the Toyota Production System to lean office

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2013

IT enabled services

 

2013

Future information communication technology and applications : ICFICE 2013

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2013

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2013

Open source software : Quality verification : 9th IFIP WG 2.13 International Conference, OSS 2013, Koper-Capodistria, Slovenia, June 25-28, 2013. Proceedings

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New York : Springer, [2013]

 

2013

Patient-centered health care : achieving co-ordination, communication and innovation

Basingstoke, Hampshire [England] : Palgrave Macmillan, 2013

 

2013

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2013

Service business costing : cost accounting approach for the service industry

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2013

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2013

Proceedings of the International Conference on Managing the Asian Century : ICMAC 2013

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2012

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2012

Knowledge management and drivers of innovation in services industries

 

2012

Statistiques de l'OCDE sur les échanges internationaux de services, Volume 2012 Numéro 2: Tableaux détaillés par pays partenaires

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2012

Service Operations Management

Johnston, Robert
4th ed


 

2012

HR at Your Service : Lessons from Benchmark Service Organizations

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2012

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2012

Services marketing

Chitty, William, author

South Melbourne, Vic. : Oxford University Press, 2012

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2012

Design for environment : a guide to sustainable product development

Fiksel, Joseph R.
Second edition
New York : McGraw-Hill, [2012]

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2012

Service Operations Management : THE TOTAL EXPERIENCE

Parker, David W., 1952-

Northampton, MA : Edward Elgar Pub., 2012

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2012

Essentials of services marketing

Wirtz, Jochen, author
Second edition
Jurong, Singapore : Pearson Education South Asia Pte Ltd, 2012

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2012

Services marketing.

McQuilken, Lisa
[5th rev. ed.]


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2012

Markets and bodies : women, service work, and the making of inequality in China

Otis, Eileen M., author.



 

2012

Service Operations Management : the Total Experience

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2012

Advancing the service sector with evolving technologies : techniques and principles

 

2012

Technological applications and advancements in service science, management, and engineering

 

2012

Essentials of services marketing

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2012

Regulating services in the European Union

Hatzopoulos, Vassilis
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2012

Service science, management, and engineering : theory and applications

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2012

Service business development : strategies for value creation in manufacturing firms

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2012

Disintegrating democracy at work : labor unions and the future of good jobs in the service economy

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2012

Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation

Motwani, Jaideep



 

2012

Public services and international trade liberalization : human rights and gender implications

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2012

Service science research, strategy and innovation : dynamic knowledge management methods

 

2012

Services customization using web technologies

Kardaras, Dimitrios, 1964-



 

2012

The service sector in India's development

Nayyar, Gaurav, 1981-



 

2012

Exporting services : a developing country perspective

 

2012

Handbook of Service Description : USDL and Its Methods

 

2012

Innovation and growth : from R & D strategies of innovating firms to economy-wide technological change

1st ed


 

2012

Phone Clones : Authenticity Work in the Transnational Service Economy

Mirchandani, Kiran, 1968-



 

2012

Service science, management, and engineering : theory and applications

 

2012

Assembling health care organizations : practice, materiality and institutions

Lindberg, Kajsa.



 

2012

Cloud computing and services science

 

2012

Trends in U.S. services trade

Hauppauge, N.Y. : Nova Science Publisher's, Inc., [2012]

 

2012

Exploring services science : third International conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012 : proceedings

International Conference on Exploring Services Science (3rd : 2012 : Geneva, Switzerland)



 

2012

Emotions in transmigration : transformation, movement and identity

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2012

International place branding yearbook 2012 : managing smart growth & sustainability

 

2012

Intervention in the modern UK brewing industry

Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2012

 

2012

The implementation of the EU services directive : transposition, problems and strategies