Title The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein

Published Milwaukee, Wisconsin : ASQ Quality Press, 2011 ©2012

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Description 1 online resource (398 pages) : illustrations Bibliography Includes bibliographical references (pages 337-347) and index Notes Print version record Subject Customer loyalty. Customer services. Customer relations. Customer loyalty Customer relations Customer services Form Electronic book ISBN 9780873898119 0873898117

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